Frequently Asked Questions

How do I sign up for a Stake account?

Your account was created by your property manager when you signed or renewed your lease. Simply download the app and login with your phone number.


When will I be able to login to my Stake account?

You will receive an email from hello@stake.rent when your account is ready, typically on the first day of your lease start date.


Why can’t I login to my Stake account?*

Your Stake account is created with by your property manager with the phone number you have on file with them when you signed your lease.


Do I pay my rent through the Stake app? How do you know if I paid on time?

No, you pay your rent as instructed by your property manager. We do not accept payments through the Stake app. Your property manager lets us know when you’ve paid on time.


When will I earn my first reward?

If you move in on the 1st, you will earn your first reward on the third Tuesday of the same month. For alternate days, you will be rewarded a pro-rated amount on the next rewards day (either the first or third Tuesday of the month).


How do I transfer money to my bank account?

When you login to the Stake app, click “transfer” in the upper left-hand dropdown menu. Connect to your bank account via Plaid and choose the amount you would like to transfer. It takes 1-3 business days for rewards to reach your bank account.


What happens if I transfer out all of my rewards?

If you choose to transfer out all of your Rent Match rewards instead of saving in the app, you will miss out on your Savings Bonus. To maximize your Cash Back, make sure that you’re keeping 80% of your Cash Back rewards saved in the app. It’s fun to watch your savings grow over the course of your lease.


What happens if Stake were to ever default?

If Stake were to ever default, users would access their funds through Blue Ridge Bank, N.A. directly.


Is Stake funds FDIC insured?

Your Stake Visa® Debit funds are FDIC insured, which means your savings are safe



If you have additional questions, we’d love to hear from you!
Please email us at hello@stake.rent or text us at (917) 909-4941.